Automatic call recording
Automatically record supported incoming and outgoing calls without requiring employees to start recording manually.
Capabilities
Capture, control, and understand every business call.
LineSentinel combines enforced recording, complete call records, central administration, and optional insight in one controlled platform.
Cluster A / Capture
Complete call logging
Automatically detect and log incoming, outgoing, and missed calls with the relevant call information.
Call metadata
Capture employee identity, phone number, timestamp, call type, call status, and duration.
Automatic cloud synchronisation
Synchronise recordings from employee devices to the central platform through background uploads.
Reliable background upload
Recordings are stored temporarily on the device and uploaded when connectivity returns.
Cluster B / Control
Centralised admin dashboard
Manage users, recordings, call activity, reports, and configuration from one web platform.
User and access management
Create and manage employee accounts, control access, and activate or deactivate users centrally.
Role based access
Keep sensitive call information protected by granting access according to user role and permission.
Recording playback and download
Play recordings from the dashboard, adjust playback speed, and download recordings when needed.
Search, filter, and sort
Find the calls and users you need with search, filtering, and sorting.
Android device management
Deploy through APK installation or QR code provisioning, with Device Owner Mode support for stronger organisational control.
Secure and controlled configuration
Protect recording configuration and prevent users from bypassing mandatory settings on managed devices.
Cluster C / Understand
Reports and analytics
Understand call activity through dashboards, KPIs, trends, call volume, and representative performance.
Sales performance insights
Analyse conversation time and call activity to identify top performing representatives and understand team engagement.
CRM integration
Connect call activity with platforms such as Bitrix24 to synchronise call logs, recordings, and lead or customer information.
Lead and customer association
Associate calls with the relevant lead or customer and keep communication history connected to the right record.
Ongoing support and maintenance
Annual licensing includes bug fixes, stability improvements, performance optimisation, API maintenance, and technical support.
Administration
Everything your managers need in one place
Calls dashboard
- View calls from all users
- Search
- Filter and sort
- Play and stop recordings
- Change playback speed
- Download recordings
- View employee name
- Receiver number
- Call date and time
- Call duration
User management
- Create users
- Activate accounts
- Deactivate accounts
- Delete accounts
- Search
- Filter and sort
- Control platform access
A deactivated user can no longer sign in. User management is based on the licensed number of users.
Frequently asked questions
Before you choose LineSentinel
Alerts are a prompt for a human to review the call, not an automated judgement.
Will it record on our phones?
Call recording behaviour varies by manufacturer, Android version, region, and configuration. Compatibility is validated against your device models before deployment rather than assumed.
What happens when a recording fails?
The call is still logged with its full metadata, including number, direction, status, time, and duration. You see the gap rather than losing the call entirely.
Who can hear the recordings?
Employees can access only their own recordings in the mobile application. Administrators manage recordings and users for their organisation through the web dashboard.
Does an employee need to start each recording?
No. Once permissions and configuration are in place, LineSentinel detects supported incoming and outgoing calls automatically. No manual action is required for each call.
Can an employee disable recording?
On correctly enrolled managed devices, required permissions and recording settings are enforced. Device Owner Mode is designed to prevent employees from disabling required configuration.
Can the application be uninstalled?
On devices enrolled through Device Owner Mode, removal is an administrator action. The exact control available depends on the selected provisioning method and supported device configuration.
What happens without a network connection?
Recordings are stored temporarily on the device. Background synchronisation resumes when connectivity returns.
Which call information is captured?
The record can include employee identity, caller and receiver number, call direction, status, date, start and end time, and duration.
Can recordings be downloaded?
Administrators can play, stop, change playback speed, and download recordings from the calls dashboard according to their access permissions.
Does LineSentinel integrate with a CRM?
Bitrix24 integration can synchronise call logs and recordings and associate calls with leads or customers. Other CRM systems can be evaluated on request.
How is LineSentinel licensed?
LineSentinel is licensed annually and quoted per deployment. Pricing depends on the number of users, the device and provisioning setup, CRM requirements, and whether the AI layer is included. Send us your requirements and we will return a quotation.
How long does it take to get a quotation?
We confirm requirements in a short call, validate device compatibility, and return a written quotation. No commitment is required to reach that point.